Asia Lounge, 66 High St Bedford, MK40 1NT 01234 365366

Saturday, the day of champions. I think that’s what they call it, there were lots of cheers from the pub we were in so I’m guessing England must have won the Rugby (that’s what was on the big TV, I’m not a fan but I do notice stuff from time to time).
We were out tonight to celebrate the birthday of a good friend, the plan was to sink a few pints at the Kings Arms and then head over to the Asia Lounge for a slap up Indian. The table was booked well in advance for all 17 of us to everything was going to be all right. Or so we all thought.
You can’t fault the Asia Lounge for its décor, it’s very nicely done out and moodily lit which makes for a very relaxing atmosphere. We were all seated and our drinks order was taken, drinks arrived pretty quickly and the merriment began.
We were given plenty of time to peruse the menu and then the waiter came over and took our starters order, sadly this is where things started to go a little downhill. The order for the starters was taken and then another drinks order, again the drinks came pretty quickly. About 20minutes later the waiter returned and took our main course order (surely all ordering should have been done in one hit).
Then… the long, LONG wait. I should have checked the time but it must have been over 30 minutes before the starters even hit the table. I’m sure I had had 3 rums before food arrived and others had had either 2 or 3 pints.
For starters I’d ordered the soft shell crab: Wild catch blue swimmer soft shell crab, in chilli & garlic tempura batter served with homemade ginger, prune, and mango & fig marmalade. It was pretty amazing, the whole thing was also covered in chopped chilli’s which gave the whole dish a real kick! It really was excellent, the soft juicy crab and the crisp tempura batter worked really well and the chilli’s really set the whole thing off.
I asked around the table and it was a general thumbs up all round. I didn’t really have ask as there were plenty of near orgasmic moans and “Oh man, this is really good” half mumbled comments through full mouths of food to guess that everyone was in fact enjoying what had been laid before them.
After the starters even more drinks were ordered and then we waited…. And we waited… and we waited….
Eventually the main course arrived but, not all together. The main issue here is that there was no organisation, the waiter had a trolley full of food but no idea who had ordered what. He spent much time shouting out the names of dishes in the hope that the person who had ordered the dish all of those hours ago was still able to recall what they had wanted in the first place.
I’d ordered Lamb Rogan, Mushroom Rice and a Keema Nan. My Lamb Rogan turned up first, then about 5mins later I heard “Mushroom rice” being shouted.
“MINE!” I raise my hand as if I’m back in school.
The problem that we now have is that the actual portions sizes are not great, I think had they have come 40 mins before just after we had finished our starters then maybe there would have been enough but we had been waiting far too long and everyone was really hungry and what was now being put down in front of us really wasn’t enough to satisfy the most basic primal hunger needs that had so steady arisen over the long period of time between courses.
I dish up the rice and Rogan and tuck in thinking my Keema Nan can’t be too far behind. All of us who had ordered a kemma nan were thinking this, all but one of us was so very, very wrong.
Mr’s Belly managed to procure herself a keema naan (I wish I had agreed to share Nan’s now rather than flying solo). I was then served a keema nan (or at least that’s what they told me it was), which turned out to just be a nan, no keema, no way, no how just a nan then.
The remaining keema nans actually turned up when everyone had finished their meal despite cancelling the order about halfway through the main course.
Obviously complaints were raised to the management about the service, the randomness of the serving and some of the dishes had been served cold. We were offered a free round of drinks but since we had been “lounging” now for 3 hours we refused the drinks, we just wanted to go, oh please let us go.
The manager came out and apologised for the bad service and that it had been:
A) The fact that there were so many of us (it was then pointed out that the restaurant was only half full with us in it anyway) Damn it, PLAN B!
A Tandoori oven that had “gone down” which had caused the issue with late food arrivals (are you sure you little tinker I think you’re telling porkies).
C) They just hadn’t prepared for such a large party despite knowing that a large booking was coming in to dine (I suspect that this one was more in line with the truth).
A member of the group asked if they could discount the bill by 25% and asked if that was ok, the manager told him “we’ll decide that” (cheeky git, what he was really saying here was “I will be the one to determine just how much the crap service you were given is worth”). When the bill arrived they had taken off 10% (so a 40minute wait between each course is worth 10%, 50 minutes is worth 15% and 1 hours is worth 20%) but a member of the group asked for a further 15% to be removed which after much toing and froing was agreed upon.
All in all the service was a bloody shambles, a real shambles. I don’t think I’ve ever seen such disorganised service before, it was like a train wreck but a really boring one that you didn’t want to look at as it took ages for the train to fall off the rails, slowly drag itself across the floor and then decide if it was going to explode of not. By the time it did most of the fuel had soaked in to the ground so the expected fireball was nothing more than a damp fart and a puff of smoke like a cheap firework on Bon-Fire night.
The food (which is the real shame of the whole tiresome affair) was bloody amazing! It was some of the best Indian food you could ever expect to have, the Rogan I had was rich and had just the right amount of zing to it. I tried my mates Garlic Chicken dish and that was beautiful. The chef they have is one talented bugger in the flavour department and that’s what makes the let-down of the serving staff that evening so disappointing.
An upsetting part of the evening though was the birthday boy feeling bad for bringing us all to the Lounge. Mate, it wasn’t your fault, no one knew what it would turn out like it did and you’re not to blame. Besides, I think you got over that feeling pretty quick by the way you were hammering down those whiskey shots in The Bear afterwards!
I think I’ll be inclined to try the Asia Lounge one more time but I think we’ll try going as a smaller group next time and see what happens with the service. I do recall going there when it had just opened and having a similar experience (there were only 4 of us that time) but the food is so good I’m really hoping on my 3rd visit (apparently it’s “the charm”, let’s bloody hope so) that they have sorted themselves out on the service side of things.
Oh, and make your portions bigger people.
I'm frickin' hungry!